Shipping Policy

Last Updated: September 21, 2025

Thank you for shopping with us! We work hard to ensure your order is processed, packed, and delivered smoothly. Here’s everything you need to know about shipping:

Processing Time

• All orders are processed within 2–3 business days (Monday–Friday).

• You’ll receive a shipping confirmation email with tracking details once your order has shipped.

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Shipping Options & Rates

• Free Standard Shipping on all U.S. orders.

• Expedited shipping is available at checkout for an additional fee, calculated based on your location and order weight.

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Estimated Delivery Times

• Standard Shipping: 5–7 business days

• Expedited Shipping: 2–3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or high order volume.

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Shipping Locations

• We currently ship to all 50 U.S. states, including Alaska and Hawaii.

• International shipping is available at an additional cost. Fees are calculated at checkout based on destination and weight.

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Order Tracking

Once your order ships, you’ll receive an email with a tracking number. You can use this to follow your delivery status online.

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Shipping Issues

If your order is delayed or marked as delivered but not received:

• First, check with neighbors or your local post office.

• Then contact us at support@theretrievernation.org, and we’ll do our best to help.

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Address Accuracy

Please double-check your shipping address during checkout. We cannot refund or replace orders sent to an incorrect or incomplete address.

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Return & Refund Policy

Last Updated: September 21, 2025

We stand behind the quality of our products and strive to ensure you're satisfied with your purchase. Please read below for details on what can and cannot be returned.

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1. Non-Returnable Items

Some of our products are non-refundable due to their digital or protected nature:

• Printed items (including our bookazine and whelping log) are final sale and cannot be returned or exchanged, as they contain copyrighted and sensitive breeder content.

• Certificates are non-refundable and non-returnable. Due to the nature of these products, we cannot verify whether they’ve been scanned, copied, or altered. All designs are protected by copyright and may not be reproduced or redistributed without written permission.

If you have questions before purchasing, please contact us — we’re happy to help!

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2. 30-Day Return Policy (Drop-Shipped Items Only)

We offer a 30-day return policy on most non-printed, drop-shipped items.

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Eligibility:

• Items must be unused, in original condition, and in the original packaging.

• Return request must be submitted within 30 days of purchase.

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How to Start a Return:

Email us at trn@theretrievernation.org with your:

• Order number

• Reason for return

We’ll provide return instructions from there.

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3. Refunds

Once we receive your returned item and confirm its condition, your refund will be issued to your original payment method. Please note:

• Shipping fees are non-refundable

• Refunds typically process within 5–10 business days

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• 4. Exclusions

We do not accept returns for:

• Sale or clearance items

• Personalized/custom products

• Items marked as “Final Sale”

Please review all product details before purchasing.

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Need Help?

Questions about a return or refund?
Email us at trn@theretrievernation.org — we’re here to help!​​​